Coronavirus (COVID-19) Update 6 April 2020
General note on our actions
+Why are you creating a special policy for COVID 19?
For everyone at Yachtsailing.gr, the personal safety and health of our guests and our personnel is a top priority.
Due to the special circumstances of the COVID -19 Pandemic, Governments throughout the world have applied travel restrictions to certain people, nationalities, and/or countries recently visited. These extra ordinary measures but also the uncertainty to travel during these unprecedented times, has led to many travel cancellations and changes.
From the very first moment, we have introduced flexible and precautionary measures in order to ensure that you continue to feel safe whenever you make a booking or you have already a booking with us.
+What are your practical actions and tools towards your guests?
In order to assist our guests with upcoming trips, who cannot reach Greece due to official documentative travel restrictions - if there is a restriction/ban at the date of their embarkation (we check all dates 6 weeks prior to embarkation date) we offer:
The possibility to reschedule their trip at a later date of 2020
A credit voucher of equal value to the amount they have paid for their current trip, valid for redemption on any future booking within the next 12 months among our boats/availability/rates.
Please see in this page rescheduling and Credit Voucher Terms and Conditions
+Where can I find information if travel to Greece is restricted?
As current situation is dynamic, new restrictions are imposed or end every day. Based on the European Union’s decision, at the moment, there is a ban for all flights outside Schengen until 17 of April. You may check here (IATA official site) in order to see regulations that may apply to the country you are travelling to/from.
Policy regarding COVID 19
+Policy regarding COVID 19 - Current bookings
If an official restriction is in place regarding COVID19, from the Greek authorities and you cannot enter Greece OR a restriction and you cannot fly back to your country we can give you the following possibilities:
A) to reschedule your trip for any available dates in 2020 or 2021
B) In case it is not possible to reschedule a credit note will be issued for a future trip within 24 months from your embarkation date
We check all cases regarding upcoming trips 6 WEEKS prior to embarkation date
If there is an actual problem due to the COVID 19 at the time of embarkation we will assist all of our visitors
All customers who have paid in full (or only their down payments) and scheduled to depart within this time frame (6 weeks from embarkation date) and there is a problem as described above, will receive a credit note for the amount of their payment, which can be applied to a charter at a future date (within 24 months from their current embarkation date).
We are actively contacting guests to reschedule travel plans.
If the rescheduled booking is more expensive the price difference will be charged
If you are departing outside of 6 weeks from today’s date, our normal cancellation and re booking policy applies. Hopefully the situation might be OK and you could travel without a problem. If however there is a problem, we are happy to offer you the possibility to reschedule (as we already did with visitors that were coming for trips within the upcoming weeks)
The health and safety of our guests and people is our top priority
Current page is constantly being updated
+For which trips (dates) COVID policy applies today?
Currently, we evaluate (and in case there are reasons described above issue credit notes with 12-month duration) trips starting up to 30th of MAY
+My booking is for a date within 6 weeks from time of embarkation and I cannot come to Greece due to official travel restrictions that apply to my date of embarkation. What can I do?
When there is an official travel restriction for the dates of your embarkation and you cannot reach Greece or you cannot fly out of Greece, we give you the possibility to reschedule your trip within 2020 at a future date according to our availability and rates.
If there is no available reschedule
You may apply to receive a credit voucher which will be will be of the same value as the payment you have made and can be used within 24 months from the date of issuance.
Please check the section with the Credit Voucher Terms
+Credit Voucher Terms
As soon as your Credit Voucher request is processed successfully, you will receive a confirmation email with the exact amount that your Credit Voucher is valid for.
- The Credit Voucher you will receive will be of the same value as the payment you have already made
- You may redeem your Credit Voucher exclusively via email from one of our representatives
- The Credit Voucher will be valid for 24 months from the date of its issuance.
- The Credit Voucher must be fully redeemed in one booking. If the new booking is of lower value than the Credit Voucher, then the difference will not be given in any subsequent Credit Voucher.
- If the new booking is of higher value than the Credit Voucher, then you will be required to pay the difference at the time of booking.
- The Credit Voucher is redeemable for bookings throughout our availability and rates.
- There is no further change once the Credit Voucher is issued.
- The Credit Voucher is non-refundable and cannot be replaced, exchanged or redeemed for cash.
- The Credit Voucher will be issued in Euro currency.
- The Yachtailing.gr Terms and conditions as well as any other policy listed apply also to all bookings made with a Credit Voucher.
+Am I eligible for a Credit Voucher?
If you have made a booking via Yachtsailing.gr and due to an official, documentative restriction that applies AT THE TIME of your embarkation and you cannot reach Greece or you cannot return to your country after the end of your trip
You cannot reschedule a trip in 2020 or 2021 due to limited availability or personal travel restrictions that may apply
YES, you are eligible to receive a credit voucher (with 24 months duration from the date of issuance)
+My embarkation date is longer than 6 weeks away. Can I receive a Credit Voucher today?
It is not possible to do this today.
There has to be an official problem at the time of your embarkation.
We check today the following 6 weeks.
If there is a problem/case as described previously we will assist you (as we do with all our guests that are within this time frame and have a problem). We would have to wait to check the situation at the time of your trip (all measures that have been officially listed 6 weeks prior to your embarkation)
+I want to cancel my trip not because of an actual problem but because I do not want to travel anymore with all this happening
Although it is not suggested, someone may just want to cancel an upcoming trip in a period longer than 6 weeks away. We feel that under this noise it would be good for all of us to be patient and monitor the situation (which is dynamic) according to the actual facts we have at each time.
If your trip starts in longer period than 6 weeks and there is no actual problem confirmed for this date then standard cancellation policy applies and a rescheduling or a credit note is not available
We are here to support all of our guests so this is why we suggest for everyone to wait to see the facts at the time of their trip
The health and safety of our guests and people is our top priority and we would never suggest to do something differently than what we would do ourselves
+How is the hygiene and sanitation of the crew up to date?
Following the current developments regarding the spread of the coronavirus we are in communication with relevant authorities regarding the coronavirus (Covid-19), in order to receive all necessary guidelines with regards to both precautionary or reactive measures.
+What are the cleaning standards/procedures that you follow between trips?
We have already taken strong measures following best practices and recommendations of WHO and NPHO with regards to specific boat interior cleaning procedures for both regular and periodic cleaning between charters and disinfection of boats interior in order to achieving high standards of hygiene and sanitation, to protect travelers and crews engaged in a boat charter.
Following the current developments regarding the spread of the Coronavirus the we have already amplified standard cleaning procedures between all trips, both after previous guests disembarkation but also prior to next guests arrival. In addition, we have already set up a process for disinfection with a specialized disinfection company using dioxide chlorine for a more detailed result.
+How can I get info about Covid-19?
For any further information, please contact National Public Health Organization (HCDCP, Τ: 210 5212000) and General Secretariat for Civil Protection.
National Public Health Organization HCDCP
I would like to visit Greece in May regardless of my travel difficulties. is it possible?
+Is a trip possible in May at the moment if we come to Greece?
Yes of course. There is no restriction at the moment for a trip in Greece in May (update 31/03). The boats are on standby, ready to be used and so is the crew
We feel that the issue for our visitors would be the travel difficulties until they arrive to the boats and this is why we are offering flexible rescheduling terms
Apart from that, we would like to point out that the boat is the safest place to be as you will be in a totally private environment, away from the city with your friends and family onboard. Furthermore, we constantly remain aligned with the National Public Health Organization (NPHO) and we have amplified standard boat cleaning procedures between all of our charters, both during the day after our guests’ disembarkation but also prior to the next guests’ arrival